KFC

I understand wait time because I'm in the retail customer service business, but I also identify the lack of trained employees and excellent customer service and I was disappointed at this location and a very busy location was having trouble and issues with taking care of pre-order customers and to go and pick up customers. I choose to get it to go.

Disappointing visit. First off... the employees were all VERY nice and did what they had been taught to do. So here goes.... We arrived at 8:20 PM. Well over an hour before close. All the side items were out of the heating unit and heat wells were being cleaned. Bulk containers. The side items were not made up so we had to wait to scoop up and prepare, from the bulk containers on the counter, out of the heat. Mash potatoes and gravy were cold. The girl that handed me my drink cups stuck here fingers inside of each cup, as she gave them to us. She did the same with the side item containers she filled. Disgusting habit. They were cleaning the lobby and corralled the few customers into a small area, which is fine... but the tables we had to choose from were dirty. They were more interested in closing on time than taking care of the customers that were there. I had bbq tenders, and the sauce looked like soup. They had zero flavor, and had a powdery texture. The man sitting in the next booth actually had the same meal, and said the same thing! As we left I asked him his opinion and he said it was pretty bad. The restrooms were clean. Soda was very over carbonated and we had a long wait to finish pouring. Soda was syrupy and not good. They REALLY need to calibrate the Pepsi flavor dispenser. A less than mediocre visit.

Drive thru line was moving slow, I think the girl at the window was new but she was trying. We had to repeat our order over three times and we still got the wrong stuff. Another lady took over and got us the right stuff and told us to keep what we already had. They were out of popcorn chicken, instead we asked for tenders on our Famous Bowls and they made it happen. We understand the circumstances and at least they fixed the mistakes. We will be back.